Frequently Asked About Our Terms
Your withdrawal account name must match the name on your deposit account. We verify this to ensure funds go to the correct owner. Mismatches trigger a hold; contact support with a photo ID or bank statement to confirm ownership and we'll process your payout within one business day.
Deposits through all four methods usually clear in under one minute once confirmed by your bank. In rare cases, a transaction may take up to five minutes. If your deposit doesn't appear after ten minutes, contact support with your transaction receipt and we'll investigate immediately.
Yes. Open your account settings, go to Payment Methods and update your withdrawal details. The new account must be registered in your name. Changes take effect on your next withdrawal request; existing pending withdrawals use the original account.
If you close your account, any pending withdrawal is cancelled and the balance returns to your account wallet. Open a new account with the same email within thirty days to recover it. After thirty days, unclaimed balances are forfeited per our terms.
Our terms apply equally across all devices — mobile app, mobile browser and desktop. Payment processing, account verification and withdrawal holds work the same way regardless of which device you use to log in.
We review our terms annually and update them when regulations change or we introduce new features. Major changes are announced by email at least thirty days before they take effect. You can always view the current terms here on this page.
Access to our sportsbook, live tables and slots depends on local law. We comply with regulations in Indonesia and restrict services where local law permits. If your region's rules change, we update access accordingly and notify you immediately.
